Shipping policy
Standard Maintenance / Dispatch Information
SHIPPING &
DELIVERY
Production times, dispatch arrangements and delivery information for S.M.C.U. orders.
S.M.C.U. products are produced to order and dispatched directly by our UK fulfilment partner. This reduces unnecessary stock, but means each order requires production time before it is ready for dispatch.
Order timeline
Order received
Payment is confirmed and the order is passed into production.
Production
Most products are printed, embroidered and prepared for dispatch within 3–5 working days.
Dispatch
A dispatch confirmation is sent when the order leaves production. Tracking details are included where available.
Production time
Most orders are produced and prepared for dispatch within 3–5 working days.
Working days exclude weekends and UK bank holidays. Production may take slightly longer during busy periods, following product launches or where an item requires additional quality checks.
UK delivery
Once dispatched, UK delivery usually takes approximately 1–5 working days, depending on the service available for the order.
As a general guide, allow approximately 4–10 working days from placing an order to receiving it. Delivery estimates are not guaranteed and may be affected by courier delays or circumstances outside our control.
Delivery charges
Available delivery options and the full shipping charge are shown at checkout before payment is completed. Charges may vary according to the size, weight and destination of the order.
Dispatch confirmation and tracking
We will send a dispatch confirmation when your order leaves production. Where tracking is available, the relevant tracking details will be included in that message. Tracking information can sometimes take one working day to update after dispatch.
Orders arriving separately
Items from the same order may occasionally be completed and dispatched separately. You will not be charged additional postage where we divide an order into more than one delivery.
Delivery addresses
Check the delivery address carefully before completing your order.
Contact the Stores Department as soon as possible if you notice an error. Once an order has entered production or been dispatched, we may be unable to change the address.
Delayed or missing orders
For UK orders, allow up to 10 working days after dispatch before reporting a parcel as missing.
If your order has not arrived after that period, contact:
stores@standardmaintenance.co.uk
Include your order number, delivery postcode and any available tracking information so the matter can be investigated properly.
International delivery
Where international delivery is available, estimated delivery times and charges will be shown at checkout.
International orders may be subject to local customs duties, taxes or import charges. These are determined by the destination country and are the responsibility of the recipient.
Dispatch Enquiries
Questions about an existing delivery should include the order number and delivery postcode. Repeatedly refreshing courier tracking does not increase vehicle speed.
SHIPPING INFORMATION APPROVED FOR PUBLIC ISSUE.